We are seeking an Operations Associate to join our team. You’ll be helping women bring to life their perfect cheongsam for any occasion. It’s a fun, unique and challenging role that brings together design sensibility, customer service and operations.

This is a part-time, remote opportunity with flexible hours (~20hrs/week).

How you’ll contribute:
• •Follow-up with and answer customer questions that come in through various channels (e.g., email, chat, text, social media, etc.)
• •Communicate with our dressmakers in Chinese regarding customers’ requests and feedback on their dresses
• •Track and manage customers’ production timeline to ensure on time delivery
• •Build and innovate on the customer experience and operational processes
• •Respond to customers’ inquiries within 24 hours, but with flexible hours

Who we’re looking for:
Have you ever…

• •Triple-checked an email before you sent it, just because the perfectionist in you demanded it?
• •Given someone great advice on how to improve an outfit?
• •Had a lengthy conversation in Mandarin on wechat (with the help of google translate) with a friend or relative?
• •Taken the initiative to learn a new skill through Googling?
• •Been able to relate to and empathize with someone else’s situation, even if you’ve never experienced it yourself?
• •Taken ownership of an existing process and made it better?
• •Successfully improvised a meal based off of a recipe that you didn’t have all of the ingredients to?
• •Delivered an amazing customer experience?
• •Thrived on working autonomously in a fast-paced environment?

… If so, we’d love to talk to you!


Some additional things you have:

• •A comfortable proficiency in Mandarin (mostly written) is required
• •A bachelor’s degree
• •Some type of customer-facing experience
• •High proficiency with technology, especially Google Suite (Docs, Sheets), and are quick to learn new tools
• •Retail or e-commerce experiences are a plus, but not necessary

Why you’ll love working here:

• •Make an impact on the Asian American culture and community
• •We like to innovate and move fast
• •Grow as we grow
• •Your voice and opinions matter
• •Chance to expand your skill sets in different areas (product, marketing, operations, etc.)
• •Work with flexible hours catered to your lifestyle (you don’t need to sit at a desk all day)

How to Apply: Email us at vivian@eastmeetsdress.com with your resume and why you’re interested in this role at EMD.

We are seeking a Fulfillment Manager to join our team. This person will be responsible for fulfilling orders, managing inventory, packaging dresses, and ensuring that they get delivered in time to our customers for their special day. You’ll be working closely with the team to fulfill each order and delight customers. It’s a fun, unique and challenging role that brings together a scrappy startup mentality and operational efficiency.

This is a part-time opportunity with flexible hours (~20hrs/week).

How you’ll contribute:
• •Receive weekly dress shipments and be responsible for unpacking those shipments, updating order trackers, and repackaging each customer order within 1-2 business days.
• •Quality check each customer’s order to ensure it meets our standards
• •Ensure delivery of each package to the local USPS.
• •Track, store, and manage all EMD inventory (including returns/exchanges, sample kits, sample dresses, etc.).
• •Assist with the packaging and fulfillment of giveaways and partnerships gifts.
• •Work closely with the co-founders and other team members to manage and deliver all customer orders in time; checking in once a week.
• •Build and innovate on the packaging and fulfillment operations and processes.
• •Opportunity to oversee and manage a fulfillment team
• •Commit to this role for at least 1 year.

Who we’re looking for:
Have you ever…

• •Created to-do lists and itineraries for your travel plans to make sure you don’t forget important details?
• •Triple-checked a spreadsheet before and after you updated it, just because the perfectionist in you demanded it?
• •Asked questions immediately when you were unsure about something?
• •Planned ahead to ensure that you wouldn’t be late for an important event?
• •Taken ownership of an existing process and made it better?
• •Went above and beyond to deliver an amazing customer experience?
• •Been able to relate to and empathize with someone else’s situation, even if you’ve never experienced it yourself?
• •Taken the initiative to learn a new skill through Googling?
• •Thrived on working autonomously in a fast-paced environment?

… If so, we’d love to talk to you!


Some additional things you have:

• •High proficiency with technology (Coda, Shopify, ShipStation, Slack, Google Suite, etc.), and are quick to learn new tools
• •A keen eye for detail, good work ethic, and ability to set and meet high standards
• •Operations experience especially with packaging and fulfillment is a plus.
• •Some type of customer-facing and/or e-commerce experience is a plus.
• •Proficiency in Chinese is a plus, but not necessary

Why you’ll love working here:

• •Make an impact on the Asian American culture and community
• •We like to innovate and move fast
• •Grow as we grow
• •Your voice and opinions matter
• •Chance to expand your skill sets in different areas (product, marketing, operations, etc.)
• •Work with flexible hours catered to your lifestyle (you don’t need to sit at a desk all day)
• •Play an important role in creating an amazing delivery and unboxing experience for our customers.

Location and Compensation:

• •We have a EMD warehouse space in Rosemead, Los Angeles, but can discuss working from home options (where we reimburse you for EMD storage in your home)
• •Compensation will be $20/hour

How to Apply: Email us at vivian@eastmeetsdress.com with your resume and why you’re interested in this role at EMD.