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Common Questions

Ordering Process & Timeline

  • How long does delivery take and how soon should I place an order?

    All of our dresses are made-to-order and shipping times will vary depending on the complexity of any customizations/fabrics chosen for the dress as well as how quickly we get your measurements back.

    Please see below for production and delivery timelines. You can get in touch with us at hello@eastmeetsdress.com for the expedited options.

    Bespoke/Custom-Sized Dresses:
    • • Standard delivery: within 16 weeks (Free)
    • • Priority delivery: within 12 weeks (additional $50)
    • • Express delivery: within 8 weeks (additional $100)
    • • We recommend ordering bespoke dresses at least 5-6 months in advance.

    Standard Size Dresses & Accessories:
    • • Standard delivery: within 4-6weeks (Free)
    • • Express delivery: within 2-3 weeks (additional $25)
    • • We recommend ordering standard size dresses at least 2 months in advance.
  • What if my wedding/event is coming up soon?

    If your event is less than 2 months away, we recommend checking out our Standard collection. For our standard size dresses, we offer an express production option for an additional $25 so you can receive it within 2-3 weeks.

    Since all of our dresses are made to order, unfortunately, we cannot accommodate any dress production timelines that are less than 2 weeks away.

  • What is the process for a custom sized dress?

    Once you place an order, we'll email you to confirm all the details of your dress and send instructions on getting your measurements. Once we have your measurements, it takes up to 4 months to complete and deliver your dress depending on the style and complexity of the design.

    If you need any adjustments after you receive your dress, you can visit a local tailor and we'll reimburse you up to $50 for the alterations.
  • How do I give you my measurements?

    We'll email you an instructions doc on which measurements we need and how to take your measurements. For best accuracy, we recommend going to a tailor to get your measurements done.
  • Who pays for shipping?

    If you live in the US and are ordering a cheongsam dress or jacket, we've got you covered! Free shipping is not included for accessories.
  • Do you ship internationally?

    Yes, we do. But you'll need to be in charge of shipping, custom and VAT costs. Email us at hello@eastmeetsdress.com for an estimate of the additional charges.
  • How do I track my dress while it's being shipped?

    We'll email you a tracking link when your order is about to be shipped. Keep an eye out in your inbox.

Alterations & Returns

  • What if my dress doesn’t fit well?

    Our custom sizing options should provide you with a good fit (especially for the many of you who are between sizes). However, you should anticipate needing some local alterations to get the perfect fit for you.

    For that reason, we offer a free local tailoring credit up to $50 to help cover the cost if your dress needs some final adjustments. Be sure to let us know if you'll be getting alterations within 15 days of when you receive your order, by sending an email to hello@eastmeetsdress.com. Simply send us a picture of the receipt afterwards and we'll process your reimbursement back to your original form of payment.

    For standard size dresses, we encourage you to double check your measurements using our size chart or getting in touch with us (850-888-8406, hello@eastmeetsdress.com). If it doesn't fit when you get it, we're happy to exchange it for a different size or offer a refund, but please email us within 15 days to let us know.
  • What if there is an issue with the quality of my dress?

    At East Meets Dress, we stand behind our high quality craftsmanship. If for some reason, you feel as though the item is faulty, please email us at hello@eastmeetsdress.com with 3-4 large well lit photos of the item, along with your order number and we will contact you with next steps.

  • What is your return and refund policy?

    New policy starting May 27, 2019. For standard size dresses, if you're unhappy with the fit, we're happy to offer a free exchange for a different size if available. If you simply would like to return the dress, we offer full refunds (minus the return shipping cost).

    For custom size or bespoke dresses, if there are any fit issues, we offer up to a $50 alterations credit (valid with receipt only), to be refunded via your original payment method. If for any reason, you’re still unsatisfied with the dress, we do offer a full refund (minus the return shipping cost). You will also be charged a $35 zero-waste inventory fee per dress that will be deducted from your refund.

    Please email us within 15 days to let us know and initiate the process for any dress returns or exchanges. The dress must be postmarked for return within 30 days to be eligible for refunds. Please note that any item(s) to be returned must be in new, unused, unworn, unwashed, undamaged condition.

    Please note that all international VAT costs and customs duty are non-refundable.
  • Why do you charge a Zero Waste Fee on Bespoke dresses returns?

    Given that our dresses are made-to-order, and custom made just for you and no one else, our zero waste fee helps us reduce the impact of excess inventory on the environment and allows us to offer you the best pricing for custom-made-to-order dresses.

Dress & Customizations

  • What is the cost of designing my own dress?

    We strongly recommend first checking out our bespoke dresses as we have a variety of designs that might match your vision.

    Prices for original custom designs vary depending on the fabric and design but they are typically more expensive than our existing designs. Email us at hello@eastmeetsdress.com or send us a picture at (850) 888-8406 to get a design consultation and quote.
  • What is the difference between your Bespoke dresses and others?

    Our Bespoke Collection is a premium line of cheongsams made with the highest quality fabric and custom made from scratch to fit your measurements.

    You get to select a base design that we have and choose certain customizations. We also offer free shipping (within the US) and a complimentary $50 tailoring credit if you need to make adjustments to the fit for all our bespoke dresses.

    For those on a budget, we offer our "Standard Size" collection. While these dresses can't be customized, each dress has been thoughtfully designed and chosen to represent the modern woman who values taste and quality.

  • Which parts can I customize from your Bespoke Collection?

    Check the product page for each Bespoke Dress to see what customization options you have. Typically, we can customize color, sleeves, and length.

    If you're looking to customize beyond the general customizations listed on the product page, then there is an additional design and pattern making fee charge depending on the customizations you want.

  • Can I customize a dress in your Standard Collection?

    Unfortunately, we can't customize any part of these dresses in our Standard Collection. If you want to customize the sleeves, front, back, fabric, etc. of a dress, we recommend going with the Bespoke option or designing your own.
  • Do you work with X size?

    We work with brides of all shapes and sizes to bring their dream cheongsam to life. The beauty of custom measurements is that we can make it fit you, regardless of your size.
  • Where can I see pictures of past dresses you've done before and reviews from other customers?

    Check out our Reviews page for photos of past dresses and testimonials. We're also always posting photos of recent customers on our Instagram (@ eastmeetsdress). If you're looking for dresses of a specific style, take our quiz and we can share some additional photos that might be more specific to the dress you're looking to create.

ABOUT EAST MEETS DRESS

  • Where are you located?

    We're an online-only store that's based out of the Bay Area, but we serve customers all over the world. We can work with you to bring your cheongsam to life via phone, text, or email.
  • Do you have a store I can visit?

    Currently, we are an online store only. If you have any questions on a particular style, you can get in touch with us at hello@eastmeetsdress.com.